We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or corresponding order number.

To start a return, you can contact us at info@alphaxcel.com Instructions on how and where to send your package will be provided. At this time, the buyer is responsible for covering the cost of return shipping. Once the package has been received, we will issue a refund to the original method of payment. 

You can always contact us for any return questions at info@alphaxcel.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to email us directly at info@alphaxcel.com. Our support staff will assist you and make sure you get the product(s) you wish to exchange for in a timely manner.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.